Return Policy

Return & Refund Policy

Returns

Our policy lasts 28 days from the date of purchase. If 28 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To complete your return, we require a receipt or proof of purchase.

Please email rise2recover2025@gmail.com to request your refund. When emailing, please include your order number, reason for return, and any relevant pictures.

Return Shipping

All returns should be mailed to the address listed on your shipping label.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.

Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email rise2recover2025@gmail.com with your order number and a photo of the product for review.